Your DocketBridge account
Your DocketBridge account is separate from your ServiceM8 and Xero logins. You sign in at docketbridge.com.au with your email and password.
Create an account
- Go to Start free.
- Enter your business name (up to 80 characters), your email and a password of 12 to 200 characters, then confirm the password.
- Press Create account.
Your 14-day free trial starts when you create the account, not when you connect ServiceM8 or Xero. No card is needed.
Each email address can hold one account. Signing up again with the same email shows "Unable to create account, try logging in".
Verify your email
- After signing up you see "Check your email". The message comes from DocketBridge <accounts@mail.docketbridge.com.au> with the subject "Verify your DocketBridge email". It may take a minute, so check your spam folder too.
- Open the link and press Verify email. Opening the link alone does not verify the account.
- You see "Email verified, you can log in". Log in with your email and password.
Verification links expire after 24 hours. To get a new one, select Resend verification email on the login page. Each new email cancels the earlier links, so always use the newest one. If the account was created but the email could not be sent, you see "Account created, but the verification email could not be sent. Try again shortly" and can resend it from the same page.
Log in
Use Log in with your email and password. Capital letters in your email do not matter.
- "Email or password is incorrect": check both and try again.
- "Verify your email before logging in": your email is not verified yet. Verify it or resend the email.
- "Too many attempts, try again in 15 minutes": there were more than 10 attempts in 15 minutes for that email or connection.
Once logged in you stay logged in on that browser for 30 days. Sign out in the header ends the session in that browser only.
Old private workspace links no longer open your dashboard. They take you to the login page with "Private workspace links were replaced by secure login". Log in with your email and password instead.
Forgotten password
- Select Forgot your password? on the login page and enter your account email.
- Open the email "Reset your DocketBridge password" and select Choose a new password.
- Enter and confirm a new password, then press Save new password.
Reset links expire after 30 minutes and work once. A newer request cancels the earlier link. Reset emails are only sent to verified accounts, so verify your email first if you have not. Saving a new password signs you out on every device and shows "Password updated, log in again".
Emails DocketBridge sends
Every email comes from DocketBridge <accounts@mail.docketbridge.com.au>, and replies go to laurits@specializedcg.com.au. They go to the verified login email of your account.
| Subject | When it is sent |
|---|---|
| Verify your DocketBridge email | When you sign up or ask for a new verification link. |
| Reset your DocketBridge password | When you ask to reset your password. |
| Welcome to DocketBridge | Once, after you verify your email. It says what DocketBridge does, the three setup steps and how much of your trial is left. |
| Finish setting up DocketBridge | Once, about a day after you verify your email, if ServiceM8 or Xero is still not connected during your trial. |
| Your DocketBridge trial ends in 3 days | Once, 3 days before your trial ends, if you have not subscribed. |
| Your DocketBridge trial has ended | Once, when your trial ends without a subscription. |
| Your DocketBridge payment did not go through | Straight after a payment fails. Attachments keep running for 24 hours. |
| DocketBridge has paused until your payment goes through | If the payment still has not gone through 24 hours later. |
| DocketBridge is running again | When the payment goes through after one of the two emails above. |
| Reconnect Xero to keep dockets attaching | Once when Xero has refused DocketBridge for 10 minutes. Again only if the connection is fixed and later breaks again. |
| Reconnect ServiceM8 to keep dockets attaching | The same, for ServiceM8. |
| Your DocketBridge account will be deleted in 14 days | 14 days before your account is deleted, 12 months after your trial or subscription ended. |
| Your DocketBridge account has been deleted | After you delete your account, or we delete it at your request. |
The welcome email, the setup reminder and the two trial reminders end with a "Stop these reminders" link. It opens a page with a Stop reminders button, and once pressed you get no more of them. Many email apps also show their own unsubscribe button, which uses the same link. You can also email us to switch them off. Billing, connection and account emails are about your service, so they have no unsubscribe link and still come when they apply.
One business per login
Your dashboard shows one business, connected to one ServiceM8 account and one Xero organisation. To run DocketBridge for a second business, create a separate account with a different email. Each account has its own trial and its own subscription.
Still need help?
Email laurits@specializedcg.com.au. DocketBridge is supported by its developer, not by ServiceM8 or Xero, so please contact us rather than ServiceM8 or Xero support. If it is about a docket, include the invoice number.