Terms of Service

Effective 18 July 2026. Updated 17 October 2026.

Who provides DocketBridge

DocketBridge is a product of Laurits Christophersen, a sole trader based in Western Australia, ABN 29 653 929 021. In these terms, "we" and "us" mean Laurits Christophersen.

The service

DocketBridge attempts to attach selected ServiceM8 form PDFs to matching Xero invoices. You remain responsible for checking invoices and attachments before sending them to customers.

DocketBridge is offered to businesses in Australia and New Zealand.

Your responsibilities

You must have authority to connect each ServiceM8 account and Xero organisation. You must keep your account credentials secure, maintain accurate account settings, and use the service lawfully.

Trial and subscription

The service includes a 14-day free trial with no card required. After the trial, automatic attachments pause until you start an A$29 monthly subscription. The first paid month may receive the advertised 50% discount. Subscriptions renew monthly until cancelled through the Stripe billing portal. We do not provide refunds or credits for partial months except where required by Australian law.

If you subscribe during the free trial, you keep the rest of the trial and your first payment is taken when it ends. If less than 49 hours of the trial remain, your first payment is taken when you subscribe instead, and your dashboard says so before you subscribe. Each workspace can have only one subscription at a time, so subscribing cannot create a second one.

Failed payments

If a subscription payment fails, the service continues for 24 hours from the first failed payment so you can update your payment details in the billing portal. After that, automatic attachments are suspended until the outstanding payment is made, and then resume automatically. Stripe may retry the payment and may cancel the subscription if it remains unpaid. Suspension does not delete your workspace.

Availability and third parties

DocketBridge depends on Xero, ServiceM8, Stripe, internet connectivity, and hosting providers. We do not guarantee uninterrupted or error-free operation and may change or discontinue features where reasonably required.

Liability

To the extent permitted by law, DocketBridge is not liable for indirect loss, lost profits, delayed invoices, missing attachments, or failures of a third-party service. Any liability that cannot be excluded is limited to the amount you paid for DocketBridge during the three months before the event giving rise to the claim. Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law.

Cancellation

You may cancel through the billing portal. Access continues until the end of the paid billing period unless Stripe shows otherwise. We may suspend access for non-payment, misuse, security risk, or material breach.

Deleting your account

You may delete your account at any time from your dashboard. This cancels any subscription immediately, without a refund or credit for the rest of the billing period except where required by Australian law, and permanently deletes your workspace. If your trial ends without a subscription, or your subscription ends, we delete your workspace 12 months later, after emailing you 14 days beforehand. The Privacy Policy sets out what is deleted and when.

Contact

Questions about these terms can be sent to laurits@specializedcg.com.au.