Help centre
DocketBridge attaches completed ServiceM8 docket PDFs to the matching Xero invoice, with "Include with online invoice" ticked, so the docket goes out when you email the invoice from Xero.
- Works in the background. DocketBridge has no screens inside ServiceM8. You set it up and check on it from your DocketBridge dashboard.
- App and Online Dashboard. Dockets completed in the ServiceM8 iOS app or the ServiceM8 Online Dashboard both work.
- Australia and New Zealand. DocketBridge is for businesses in Australia and New Zealand that run jobs in ServiceM8 and invoice from Xero.
- Pricing. DocketBridge is A$29 a month after a 14-day free trial, billed by DocketBridge.
Set up
Getting started with DocketBridge
What you need, then every setup step from creating your account to your first attached docket.
Your DocketBridge account
Sign up, verify your email, log in, reset your password, sign out, and the emails DocketBridge sends.
Connect ServiceM8
Give DocketBridge read-only access to your ServiceM8 jobs, forms and clients.
Connect Xero
Connect the Xero organisation your ServiceM8 invoices sync to, and reconnect it when needed.
Create a ServiceM8 API key
Step-by-step photos for creating the read-only API key DocketBridge uses to read your ServiceM8 account.
Configure
Choose which ServiceM8 forms are dockets
Pick the form templates DocketBridge attaches to Xero invoices.
Choose which clients receive dockets
Send dockets for every client except some, or only for the clients you select.
Day to day
Start, pause and Recent activity
Start and Pause, Run once now, the last check time and every Recent activity result.
How DocketBridge matches dockets to Xero invoices
The checks DocketBridge makes before it attaches a docket, and how often it checks.
Billing and your data
Free trial, billing and cancelling
The 14-day free trial, the A$29 monthly subscription, payment problems, managing billing and cancelling.
Disconnecting and your data
Pause or disconnect DocketBridge, delete your account, what it stores and how long it is kept.
When something goes wrong
Troubleshooting
What to check when a docket does not attach, and what each message means.
Frequently asked questions
Short answers about platforms, regions, pricing and support.
Contact support
Email laurits@specializedcg.com.au. DocketBridge is built and supported by Laurits Christophersen. It is not made or supported by ServiceM8 or Xero, so please contact us rather than ServiceM8 or Xero support. If it is about a docket, include the invoice number.